Xovizo is operated by Eliora ApS, Vadumvej 16, 7860 Spottrup, Denmark ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit xovizo.com or use our services.
1. Data We Collect
We collect personal data that you provide directly to us, including:
- Contact information: name and work email address
- Business information: company name, role, approximate quote volume, and information about how quotes are currently tracked
- Communication data: messages and inquiries submitted via our contact form
- Service data provided during a client engagement: business contact details contained in quote records, quote dates and values where available, project or scope descriptions, quote status, approvals, and related correspondence
We also collect data automatically when you visit our website:
- Technical data: IP address, browser type, operating system, referring URLs
- Usage data: pages visited, time spent on pages, clicks
2. How We Use Your Data
We use the personal data we collect to:
- Respond to your inquiries and evaluate whether our service is a fit for your business
- Prepare, deliver, and report on an agreed Open Quote Recovery Sprint
- Review and prioritize quote records, prepare approved follow-up messages, classify responses, and hand active opportunities back to the client
- Communicate with you about approvals, delivery, handoff, and service updates
- Comply with legal obligations
- Improve our website and services
3. Legal Basis for Processing (GDPR)
For individuals in the European Economic Area, we process personal data under the following legal bases:
- Contract performance: to fulfill our service agreements with clients
- Legitimate interests: to respond to inquiries and operate our business
- Consent: where you have expressly provided it
- Legal obligation: where required by law
4. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers who help us operate our website, inquiry form, email delivery, and agreed service workflow, subject to appropriate contractual safeguards
- Legal and regulatory authorities if required by law
- Business successors in the event of a merger, acquisition, or asset sale
5. Cookies
We use cookies and similar tracking technologies to operate our website and understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Inquiry data from non-clients is typically retained for up to 12 months. Client data is retained for the duration of the service agreement and for a reasonable period thereafter as required by law or legitimate business interests.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at hello@xovizo.com. We will respond within 30 days.
You may also have the right to lodge a complaint with the Danish Data Protection Agency or another competent supervisory authority. Additional privacy rights may apply depending on your location.
8. International Transfers
Eliora ApS is based in Denmark (EU). If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
9. Security
We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children
Our services are intended for business owners and professionals. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have collected such data, contact us at hello@xovizo.com and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact
If you have questions about this Privacy Policy or our data practices, contact us at:
Eliora ApS
Vadumvej 16, 7860 Spottrup, Denmark
hello@xovizo.com